NECA HAS OBTAINED UNIVERSAL MONSTERS!!!!

[Anton Phibes]

USPS states they delivered it so it may have been stolen.

Neca says they don't replace items in that case... nor will they sell me one when I asked.

Their customer service is crap, no help whatsoever and I'm strongly thinking about quitting this line because it's spoiled the taste for me.

I'm not sure you should let a thief, who robbed you of the product, rob you of the minor joy you get as a collector. That means they ripped you off twice. If someone lifted your wallet at the grocery, would you stop shopping there if they couldn't find the perp?  Neca doesnt have very good customer service, its true. and USPS...well, I have friends who work there and they say its all messed up. I just hate to see you lose out on something you like because of robbers.

[Subatomic_Matt]

You mean they won't sell you another one?

Here is today's conversation. I had waited about a week after filing a report with USPS at Neca's request.

Neca:

Thank you for contacting us about this. I'm sorry for the issue you are having. Please note that we cannot replace an item if it has been stolen. Please reach out to the local authorities if you believe it has been stolen.


Me: I cannot believe that your Customer Service has been so unhelpful. Is there any way that I can PURCHASE a replacement Creature?

Neca:
Thank you for contacting us about this. I'm sorry but we are not taking new orders for this item.

Me: Your customer service is horrible and you should be ashamed that this is the kind of service you offer. I would like to escalate my situation to your manager, although I doubt that it will be done.

Neca:
Thank you for contacting us about your issue. This is the Customer Service Manager. How can I help you?


edit: *** I did end up sending the below email***

Hello,

What is your name? After having worked in Customer Service for many years I find it strange that you wouldn't provide a name in any of the emails coming from your company, especially when the email states it is coming from a Manager. Perhaps there is a phone number I need to call to get some assistance?

I have had a package go missing through no fault of my own. I have checked with my neighbors, I have filed a report with USPS and have spoken to the police who state that a police report would be a formality and that I should speak to the seller about resending my items.

I have continued to hope in vain that Neca would assist me with a replacement if my package was not found. Instead I've been told quite eagerly during this entire process "Thank you for contacting us but we can't do anything". And it feels very much to me that "can't" really means "won't".

I have collected your products for several years and have never had any problems with your business until now. I have the entire set of Universal Monsters Neca figures now minus this glaring omission. I have even asked if I could make an additional purchase just to get the figure in my collection but was told "no".

I am now asking formally for a replacement order or a refund before I take this to social media to alert other customers like me of your willfully negligent customer service.

[Mike Scott]

Neca:
Thank you for contacting us about this. I'm sorry but we are not taking new orders for this item.

I guess they are sold out of them. eBay is pretty much your only option, now. I've had stuff stolen and sellers won't replace the item, because it wasn't their fault. One of the items is irreplaceable and I am just SOL.

[MonsterBaker666]

I had a problem with an order.  I did one of those popup chats, and after explaining the problem in detail several times I realized that the chat was simply computer responses and I wasn't chatting with a real person. Customer service at most places is, and has been terrible for years.  If you're lucky to actually have a phone conversation I find that's usually the best way to go.  Emails are just one sided, and you have to wait for a reply to yours...could take minutes or days!

When I had an issue with Super 7 recently, it was via emails.  They said a replacement wasxsent, but i never got it.  So more emails, and it was finally sent, but all the back and forth too awhile.

If a shipment is xss stolen from your front door, you're probably sol.  It sux, but that's how it is.  The shipper sent the item.  The post office said it was delivered.  And the sad truth is front door delivery theft is rampant.   Might be best to get a po box. 

[Universalrocks]

If you go to Necas website and look for the glow creature it says sold out. However, it gives you the option, notify me when this item becomes available. Why would they even give you this option when they are not planning to produce more. Why was this only an exclusive? Bet it shows up in stores later on. Seems to me just a way to get some fast cash flow.

Sent from my SM-G781U using Tapatalk

[Subatomic_Matt]

If you go to Necas website and look for the glow creature it says sold out. However, it gives you the option, notify me when this item becomes available. Why would they even give you this option when they are not planning to produce more. Why was this only an exclusive? Bet it shows up in stores later on. Seems to me just a way to get some fast cash flow.

Sent from my SM-G781U using Tapatalk

In addition to the email I ended up sending which I previewed above, I also pointed this out to them and asked them if their customer service technique for their supporters misfortune during the shipping process is "too bad jerk".

[darkmonkeygod]

In addition to the email I ended up sending which I previewed above, I also pointed this out to them and asked them if their customer service technique for their supporters misfortune during the shipping process is "too bad jerk".

I found their customer "service" to be hands down the worst i have ever encountered and it was very upsetting. I feel for you.

[Subatomic_Matt]

Last email I'll get from them. No reason for me to reply as it's going nowhere.

"My name is Tim and I'm the customer service manager.

At the moment we cannot help you. Please understand that once an order is marked as delivered by the carrier it is delivered to the customer and it is your responsibility to makes sure you have the package. You have already started the process of reaching out to the carrier and starting an investigation with them, which is the next step. This needs to be done by you as you have all the information about the delivery. Once they have completed their investigation we will be able to help you if they find that they have incorrectly delivered your order."

1) My fault for being at work and someone stealing my package.
2) "Tim" backtracks and then says to co time to carrier investigation, which I've done and is completed.
3) No acknowledgement of the figure having a "notify me when in stock" button on their site.

Good grief. I don't even wanna buy their products at this point, they're so rude and dumb.

[MonsterBaker666]

Well, I'm kind of on NECA's side in this.  Your package was stolen.  NECA shipped it.  The Post Office said they delivered it.  The only person at fault is the thief.  You're the victim.  Sadly, sometimes when you get robbed there's little that can be done. 

As to NECA having the Glow Creature online for future orders...I don't think so.  It was a San Diego Comic Con exclusive. Comic Con is over.  They took pre-orders for those who couldn't attend the con.  I would be surprised if they sell it to the general public.  Perhaps in an alternate packaging.  But what would be the point of selling it as a "San Diego Comic Con Exclusive" if it isn't an exclusive of the con? 

[MrDark1]

As discussed in other postings here, if they are not going to offer Creature to general public too, then why is it pictured on the back of the card with other figures?  They will hardly recoup all production cost on this figure from just Comic Con sales.

I don't believe the SD Comic Con figures had any special packaging, so I am holding my breath in hope of another general release of these. 

[darkmonkeygod]

I updated my Power-Con post with a few more photos.

http://www.universalmonsterarmy.com/forum/index.php?topic=35162.msg618861#msg618861

[darkmonkeygod]

They will hardly recoup all production cost on this figure from just Comic Con sales.

Hence the color and black & white editions that this is a limited variant of.

I don't believe the SD Comic Con figures had any special packaging, so I am holding my breath in hope of another general release of these. 

It would be more likely to have a wider release had it been specially packaged for SDCC.

[MonsterBaker666]

I don't  know.  Why call it a San Diego Comic Con exclusive IF it's going to he wisely available everywhere? How is that exclusive?

Maybe it will be released later on in the same packaging wiith a different paint scheme - or no paint at all- no red lips and red eyes.  Time will tell. 

[Palifan]

I get the feeling that this SDCC exclusive will be the only 'Glow' version for this figure and the mass release will be the darker green 'Non-Glow' version.

That would be my guess as it would make no sense calling it a SDCC exclusive otherwise.

Ian

[Anton Phibes]

I updated my Power-Con post with a few more photos.

http://www.universalmonsterarmy.com/forum/index.php?topic=35162.msg618861#msg618861

Great shots. Did you do the Kolchak routine? Or did my neglect of a dark banana bundle offering hinder my request,lol?