Just want to vent about my internet service!

[Unknown Primate]

Sorry, gang, but just needed to let off steam concerning my internet provider.  Has anybody else ever experienced this:  I've been using the same email address for years.  Actually, I have two, including Yahoo.  But my main one, through Xfinity/Comcast, just recently shut it down without warning!  Usually, I can just click on the "sign-in" spaces and my address & password pops right up and I'm in.  Now it says "username & password" not valid!  My wife typed in one we never use and it opened - but it's not MY stuff.  My Ebay Notifications, UMA Messages, PayPal, etc. came to my original email, but now it's gone!  Been trying to get my old one back so I don't have to notify EVERYBODY in the world that I have a new address.  They want me to get in a chatroom and give all my info through that.  It just P***** ME OFF that they would just swipe it away like that.  Can't even find a phone number to call Comcast/Xfinity.  Anyway, my wife says she'll try to get it back eventually.

GRRRRRRRRR!!

Thank you for letting me waste precious posting space  .

[FACTO2]

All I ever hear about Comcast is how much they suck.  If you do get through to a support person, first questions they will ask you are; Did you log in with the right User Name and Password?  Was your cap lock on?  Did you reboot your computer?

At which point you scream; "Yes!  No!  Yes!."  "I want to speak to a supervisor!"

Then you're on hold for 45 minutes.  When the supervisor finally answers, he asks the same questions the first rep did.  Then your head simply explodes.  Problem solved.

Good luck with this.  Like I said.  Comcast suks.

[charp13]

UP- I totally understand!!  I'm online-I'm offline-I'm online-I'm offline!!!!!   I have Charter Cable, and if I don't type fast.......I may not get a chance to post this! We don't have the fancy fiberoptic cables out here in the boonies, so we can't "bundle" our cable with AT&T or other internet companies, in other words- no competition! But wait..there's more! I have had a similar password problem and it drives me insane too!  And I consider myself pretty cool tempered, but Sheesh!! It really makes you wonder if you actually live in 2011!      So, if I suddenly go away...I'm not leaving the premises, I just lost my sig!

[CreepysFan]

   

  Thanks Mark, you made me have to go check MY friggin Comcast home page.      Comcast sucks, so I know where your coming from.  My heart is out to you bro.  Unfortunately it's the only option where I live,  makes me wish for the Time/Warner cable we had back in South Carolina.  Hope you get this resolved soon, but since this is Comcast don't hold your breath.  You've a better chance of winning the lottery, than comcast getting their s*** together.  Wishing you all the luck in the world my friend.......you'll need it.   

[Sean]

Is this worse than when those hikers with the beef jerky were messing with you? 



Sorry, Mark.  I just can't help myself.
Yeah and I also know what it's like not to be able to access my mail or anything else tied to my account(s).

[Wicked Lester]

I do the majority of my internet stuff thru Mozilla Firefox. My e-mail is the same AOL account I've had for 13 years. Internet provider is ATT which I have also had for years. Any internet service can suck at times. AOL can stall because they are "changing locations" again. Firefox does updates every so often and I have to reboot and wait for my ancient comp to load everything.
Losing your e-mail and all that plain sucks and I would certainly want to moidah somebody.

Good luck.

[MDG]

All I ever hear about Comcast is how much they suck.  If you do get through to a support person, first questions they will ask you are; Did you log in with the right User Name and Password?  Was your cap lock on?  Did you reboot your computer?

With Time Warner, it's "Unplug the modem, wait a minute, then plug it in again." Admittedly, this works 90% of the time, but the rep feels obligated to make small talk during the non-plugged minute.

[FACTO2]

With Time Warner, it's "Unplug the modem, wait a minute, then plug it in again." Admittedly, this works 90% of the time, but the rep feels obligated to make small talk during the non-plugged minute. 

I'm cool with that.  As long as he doesn't say; "So, what are you wearing?"   

[Flower]

We're on a private WiFi network and have Norton Internet Security, the network is Security Enabled  and I still have to unplug my router when I'm not on because people attempt to 'hijack' our connection.

We also have problems with I.E. 'disconnecting' without rhyme or reason.

I don't believe that any internet service is without problems and/or quirks.

[Dr.Teufel Geist]

I have been expereincing bad connections and down servers too..

[ChattyLMS]

I haven't had it happen but I hear ya.

[Unknown Primate]

When we moved to Lafayette, nearly 5 years ago, our service was Insight - they changed to Comcast, which in turn, changed to Xfinity.  We really haven't had a lot of problems until this snafu.  Like I said, the guy says we have to go into their "customer service" chatroom & my wife doesn't want to disclose our personal info in a "chatroom".  It's just very irritating.  Thanks, everyone for the support & letting me bend your ear.  I used to REALLY bend ears (and arms & legs) but it's refreshing to do it through less violent means, .